❓ Frequently Asked Questions
Quick answers about accounts, payments, betting, security, and bonuses. Still stuck? Reach out — we're 24/7.
Click Sign Up at the top-right of any page. Choose either email or phone registration, fill in your details, and accept the Terms. We'll send a 6-digit code by email or SMS. Enter it to activate your account — then sign in and start playing.
KYC (Know Your Customer) is a standard verification required by gaming regulators. You submit a photo ID and a selfie. Once approved, you unlock unrestricted withdrawals, higher betting limits, and full access to all features. Verification usually takes 1–4 hours.
We support M-Pesa, Tigo Pesa, Airtel Money, bank transfers, and international cards (Visa/Mastercard) via Flutterwave. All transactions are encrypted and processed through PCI-compliant gateways.
Deposits are credited instantly after provider approval (usually 5–30 seconds). Withdrawals are reviewed by our team within 1 hour, then funds are sent via mobile money within minutes. Bank transfers may take 2–5 business days.
Deposits are free. Withdrawals carry a 2% processing fee deducted from the payout amount. This covers mobile money and bank charges. There are no monthly fees or hidden costs.
Browse Sports, Live, or Virtual Games. Tap any odds to add it to your Bet Slip. Enter your stake, review the potential win, and click Place Bet. Your balance is deducted instantly and the bet is active.
Aviator is a crash game. A multiplier rises from 1.00x upward — you must cash out before it flies away. Cash out at 2.47x and your stake is multiplied by 2.47. If you don't cash out before the crash, you lose your stake.
Yes for live bets and Aviator. Live sports bets may offer a "Cash Out" option depending on the match state. In Aviator, you can cash out any time before the plane crashes. Early cash-out amounts are displayed live.
We offer a 100% Welcome Bonus on your first deposit, a 50% Weekly Deposit Match, Free Bets, and 5% lifetime commission on every bet your referrals place. See all active offers on the Bonuses page.
Bonus funds must be wagered a certain number of times before they convert to real cash. For example, a bonus with a 5× wager multiplier requires you to place 5× the bonus amount in bets. Progress is tracked automatically in your Bonuses page.
Yes. We use 256-bit SSL encryption, hashed passwords, and never store raw payment details. Your data is never sold or shared with third parties. Read our full Privacy Policy.
We provide tools like deposit limits, session reminders, and self-exclusion. Set limits anytime in Settings, or visit our Responsible Gambling page for resources and support. If gambling stops being fun, take a break — we're here to help.
Visit Self-Exclusion and choose a duration (24 hours to 5 years). Your account will be locked immediately — you won't be able to log in or place bets. You can request reinstatement at the end of your exclusion period.
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